Contact Us

If you have any questions, please don't hesitate to get in touch.

We respond as soon as possible during UTC business hours, Mon to Fri. If it seems you haven't heard from us please check your spam folder.

How can we help?

Where is my order?

Have you:

1. Checked your spam folder for our shipping update?

2. Contacted the shipping provider as outlined in our guide here?

3. Read our latest update? Whilst most delivery services are back to normal, we're still seeing some delays.

If you have checked and still had no luck, we're really sorry! Please message us and we'll look into this for you as a priority.

My order arrived incorrect or damaged

Sorry to hear there's a problem with your order 😬! We try our best but these things sometimes happen.

If your order has:

  • Damaged items
  • Missing items
  • or Incorrect items

...then help us get this resolved ASAP by reporting the issue here:

Report an Order Issue

I'd like to return an item

We're more than happy to accept returns as outlined in our return policy.

Items must be:

  • Within 30 days of the delivery date
  • Unused and in their original condition
  • Custom items or Mystery Packs cannot be returned

Get your return started now:

Start a Return

The website or editor isn't working

Sorry to hear you're having some trouble! We first suggest to try the following:

1. Clear your browser cache or reload the site an incognito/private window

2. Try another browser

If you continue to experience an issue please message us with a brief description. You can also add a screenshot so we can better troubleshoot for you. 😀

Can we collaborate?

At this time we're not accepting upfront offers to collaborate. We actively search for collaboration opportunities when have a specific project in mind from within our follower network.

What do we look for?
Out-of-this-world photography.

We're less impressed by numbers.
We care most about the craft and your art.
We like to work with studio photographers who are better than us!
Who are creating imagery that excites and inspires us and our followers.

Like the phenomenal @daryna_barykina
Or the utterly alluring @gerardbelevender
And the meticulously polished @karolinaimg

And we make it worthwhile for those that blow our minds.

If you think you're up to it:
Get familiar with our product.
Take sublime pictures.
Get to know us.
If you make an impression, we can take it from there...

We don't respond to any upfront requests for free product.

Something else...

  • UK flag


    Local pick ups and returns


    Pineapple Express

    48-50 Jane Street, Edinburgh
    Scotland, EH6 5HG, UK

    Give us a heads up if you're picking up!

    Open Mon - Fri, 9am - 5pm

  • USA flag




    Pineapple Express
    15 Boulden Circle Ste 100
    FF541807 Fishisfast
    New Castle, DE (Delaware)

Packing at the Club Backdrops workshop
The design studio at Club Backdrops
Food shoot at the Club Backdrops workshop