If you have any questions, please don't hesitate to get in touch.
We respond as soon as possible during UTC business hours, Mon to Fri. If it seems you haven't heard from us please check your spam folder.
How can we help?
Where is my order?
1. Checked your spam folder for our shipping update?
2. Contacted the shipping provider as outlined in our guide here?
3. Read our latest update? Whilst most delivery services are back to normal, we're still seeing some delays.
If you have checked and still had no luck, we're really sorry! Please message us and we'll look into this for you as a priority.
My order arrived incorrect or damaged
Sorry to hear there's a problem with your order 😬! We try our best but these things sometimes happen.
If your order has:
- Damaged items
- Missing items
- or Incorrect items
...then help us get this resolved ASAP by reporting the issue here:Report an Order Issue
I'd like to return an item
We're more than happy to accept returns as outlined in our return policy.
Items must be:
- Within 30 days of the delivery date
- Unused and in their original condition
- Custom items or Mystery Packs cannot be returned
Get your return started now:Start a Return
The website or editor isn't working
Sorry to hear you're having some trouble! We first suggest to try the following:
1. Clear your browser cache or reload the site an incognito/private window
2. Try another browser
If you continue to experience an issue please message us with a brief description. You can also add a screenshot so we can better troubleshoot for you. 😀
Can we collaborate?
At this time we're not accepting upfront offers to collaborate. We actively search for collaboration opportunities when have a specific project in mind from within our follower network.
What do we look for?
We're less impressed by numbers.
We care most about the craft and your art.
We like to work with studio photographers who are better than us!
Who are creating imagery that excites and inspires us and our followers.
Like the phenomenal @daryna_barykina
Or the utterly alluring @gerardbelevender
And the meticulously polished @karolinaimg
And we make it worthwhile for those that blow our minds.
If you think you're up to it:
Get familiar with our product.
Take sublime pictures.
Get to know us.
If you make an impression, we can take it from there...
We don't respond to any upfront requests for free product.
Frequently asked questions:
What are your shipping & delivery options?
I'm unsure about the colour of my backdrop
Still need help? Simply message us with your query.
Local pick ups and returns
48-50 Jane Street, Edinburgh
Scotland, EH6 5HG, UK
Give us a heads up if you're picking up!
Open Mon - Fri, 9am - 5pm
15 Boulden Circle Ste 100
New Castle, DE (Delaware)